Legal Compliance and Regulations
By accessing and using the services provided by EscapeSphere, you agree to comply with all applicable Indian laws and regulations, including but not limited to the Information Technology Act, 2000, and other relevant data protection and consumer rights laws. We operate in accordance with industry compliance standards to ensure a safe, transparent, and secure experience for all users.
User Responsibilities
Users of EscapeSphere are required to act lawfully and ethically while engaging with our website, services, and escape room experiences. By using our services, you agree to:
- Provide accurate and truthful information when making bookings or communicating with us.
- Refrain from engaging in any illegal, fraudulent, or harmful activities, including attempting to hack, disrupt, or misuse our services.
- Follow all safety guidelines and rules while participating in our escape room experiences to ensure the well-being of yourself and others.
- Respect our intellectual property rights, including trademarks, designs, and content on our website, which are owned exclusively by EscapeSphere.
Failure to adhere to these responsibilities may result in service restrictions, cancellation of bookings, or legal action.
Transparency and Accountability
Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability. We do not sell or share your personal information with third parties except as required for business operations (e.g., payment processors) or legal compliance.
User Rights and Choices
As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can:
- Request access to your personal data stored by us.
- Request corrections or updates to inaccurate information.
- Request deletion of your personal data, subject to legal and contractual obligations.
To exercise your rights or if you have any concerns regarding your data, please contact us at EscapeSphere via [email protected].
Booking and Cancellation Policy
- Bookings: All escape room reservations must be made through our official website or authorized partners. Payment must be completed at the time of booking unless otherwise specified.
- Cancellations & Refunds: Customers may cancel their bookings within a specified time frame. Refund policies vary depending on the selected escape room experience. Refunds will not be provided for last-minute cancellations or no-shows.
- Rescheduling: We allow rescheduling under certain conditions, subject to availability. Customers should contact us as early as possible to request changes.
Liability Disclaimer
While EscapeSphere takes extensive precautions to ensure a safe and enjoyable experience, users acknowledge that participation in escape room activities involves some level of risk. By engaging in our services, you agree that:
- EscapeSphere is not liable for any personal injury, loss, or damage arising from participation in escape room activities.
- Participants must follow all safety instructions provided by our staff to prevent accidents or injuries.
- We are not responsible for any technical issues, website downtime, or third-party disruptions that may affect service availability.
Dispute Resolution and Governing Law
In case of disputes, EscapeSphere adheres to strict legal frameworks and offers fair resolution processes. All disputes arising from the use of our services will be governed by the laws of India. If a resolution cannot be reached through direct communication, disputes will be subject to arbitration or legal proceedings in the appropriate jurisdiction.
Modification of Terms
EscapeSphere reserves the right to update or modify these Terms and Conditions at any time. Users are encouraged to review this page periodically. Continued use of our services after changes to these terms constitutes acceptance of the updated terms.
Contact Information
For questions or concerns related to our policies, please contact us at:
- Email: [email protected]
- Phone: +91 823 045 3528
- Address: Jaistambh Chowk, Moudhapara, Raipur, Chhattisgarh
By using our services, you acknowledge acceptance of these Terms and Conditions and agree to their enforcement. If you do not agree, please refrain from using our services.